If everything goes well, you should see the "Your account has been recovered" screen.Enter the new password you'd like to use for your Microsoft account.Enter the security code you just received and click Next. Check your email account or cell phone and look for a message from Microsoft account team. If your information checks out, the site will help you create a new password. If you don't have access to your email account and cell phone, click "I don't have any of these" and then fill out a questionnaire including account security questions. This could be your email address or cell phone number that are associated with your Microsoft account. For security purpose, type the letters represented by the captcha to prove you're human.Ĭhoose how you want to receive the security code and click "Send code".
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